The Wellness Shop
Streamlined WhatsApp support system with automated workflows and data automation for improved customer flow and sales clarity.
CLIENT
The Wellness Shop
SERVICES
Wati, WhatsApp API, Automation tools, Custom scripts, NodeJS
The Challenge
Customer support was slow and scattered across multiple channels. Manual replies on WhatsApp caused delays, missed messages, and poor response times. Order-related data was tracked manually, making it hard to understand sales trends or customer behavior. The client had no clear system to know what products were performing, which customers needed follow-up, or where issues were happening. They needed a simple, automated workflow that reduced workload and improved sales clarity.
The Solution
Set up a streamlined WhatsApp support system to centralize all customer conversations. Added automated message flows for common queries like order status, product info, returns, and FAQs. Built data automation workflows to collect, organize, and update customer interactions, orders, and support tickets in real time. Integrated structured reports to show daily sales activity, customer patterns, and product performance. Reduced manual work by pushing updates directly into organized sheets/dashboards so the client could see 'what's going on' at a glance. Improved team response times and reduced operational overhead.
Our Process
How we approached this project from concept to completion
Requirements Analysis
Analyzed existing support channels and identified pain points in customer communication and data tracking.
WhatsApp Automation Setup
Configured Wati and WhatsApp API with automated message flows for common customer queries.
Data Workflow Integration
Built custom data automation workflows to collect and organize customer interactions, orders, and support tickets.
Dashboard & Reporting
Created structured dashboards showing sales activity, customer patterns, and product performance.
The Results
Support is much faster now
Clear understanding of daily numbers
Reduced manual work significantly
Improved overall customer flow
"Our support is much faster now and we finally understand our daily numbers clearly. The automation reduced a lot of manual work and improved our overall customer flow."
CTO
The Wellness Shop