AI Chatbot System
Real-time AI chatbot with five role-based agents for support, sales, finance, and insurance using SSE streaming.
CLIENT
CartTune
SERVICES
Custom Prompt Systems, Role-based Agents, Python, NodeJS, SSE
The Challenge
The client had several repetitive tasks across support, sales, and finance. Human agents were overloaded and switching between tasks constantly. Queries about products, finances, and insurance took long to resolve. They needed an AI system that could act like multiple specialized employees while keeping responses fast and accurate.
The Solution
Built a real-time AI chatbot using SSE, allowing smooth streaming responses without WebSockets. Created five role-based AI agents, each behaving like a dedicated specialist: Support Rep Enhancer (improved reply quality for human agents, suggested refined responses instantly), Customer Support Agent (handled order queries, FAQs, return rules, product details, reduced load on human support), Store Seller (recommended products based on customer context, helped increase conversions), Financial Data Analyst (interpreted financial numbers, trends, and summaries, simplified analytics for non-technical users), and Insurance Policy Explainer (broke down policy terms into simple language, helped users compare coverage and understand benefits). Added role-switching so the chatbot can switch expertise instantly. Used structured prompts, guardrails, and business logic to keep responses accurate. Built a clean frontend that supports streaming messages for a smooth chat experience.
Our Process
How we approached this project from concept to completion
Requirements & Agent Design
Identified key roles and designed five specialized AI agents to handle different business functions.
Prompt Engineering
Created custom prompt systems with guardrails and business logic for accurate responses.
SSE Implementation
Built real-time streaming chatbot using Server-Sent Events for smooth response delivery.
Integration & Testing
Integrated role-switching capabilities and tested across all agent types for accuracy.
The Results
Major reduction in support and operations workload
Faster replies leading to better customer satisfaction
Automated product suggestions increased sales chances
Quick financial insights without needing analysts
Clear and simplified insurance explanations
Overall reduced overhead with more efficient workflow
"The AI chatbot replaced multiple roles for us. Responses are fast, streaming is smooth, and the automation saves us hours every day."
Customer Success Manager
CartTune